Docking station Limitation model SEUC3908 13 to 1 and resolution of monitors

• docking station
• monitor
• limitation

• RG

  Robert Gaudreau

  10/10/22, 8:43 PM

  Hi,

  This is regarding the docking station model no SEUC3908 13 to 1 that I’ve purchased on Amazon. Before the purchase I have checked the compatibility of the docking station for the computer I have, it is a HP ZBook 17 G4 Xeon with Thunderbolt 3 connection. Before, I was using the HP Thunderbolt 3 docking station, it has worked for 6 years up until it has broken recently. It was driving two external SATA drives, four monitors, network connections, USB devices and to charge devices. 

  Regarding the model SEUC3908, I have checked the list of compatible computers for the model, the ZBook 17 G4 is on the list of compatible computers. This is why I did purchase your model. I knew that the limitation was for three monitors. So for the fourth one I’m using one of the computer port VGA, HDMI or USBC from HDMI cable. It does work this way in conjunction with your docking station.  The docking station worked with three external hard drives, the network connection, the audio and partially with three monitors. I have not tried the connection for charging devices yet.

  I have two issues with your docking station, the first one is the limitation of the number of devices that can be connected. I cannot use more than three external hard drive even a fourth USB sticks cannot be connected while there are three monitors. What happen if I do the devices are disconnecting and reconnecting every few seconds. The intermittent connection limits the docking station to get more devices. Meaning there are ports that cannot be used because of this constraint or having two external hard drives this way we can get the other ports working. The second issue is regarding a monitor that is connected to the display port, when it comes from an HDMI connection the resolution of the monitor cannot be more than 800 × 600. Well, the resolution of the monitor from where it is connected can get up to 1920 × 1080. I have checked in the control panel, the only resolution for that monitor is only 800 × 600 nothing else. To let you know this monitor was working at the resolution of 1920 × 1080 for years with the HP Thunderbolt 3 docking station. After many different setups with the docking station, I conclude it is not the conversion from HDMI to Display Port it's when the third monitor is connected where the full resolution to 1920x1080 of the third monitor cannot be made. How can we make the monitor get to the 1920 × 1080 resolution?

  While I was searching for answers to my issues. I saw another docking station that seems to work with four monitors “USB C Docking Station 18 in 1 with VGA display”.  I’ve checked the list of compatible computers .ZBook series, they are. I’ve read the reviews, some of the customers had bad luck with their docking stations that have broken soon after their purchase. Others were talking about the limitation of the number of monitors. For those who were not able to get more than two monitors, I think it was due to the fact this is a docking station, not a graphic card, if their computer does have a graphic card that can drive only two monitors they won’t be able to drive a third monitor. The top-rated users that have not got problems are using two monitors only.

  Here's the specification of the graphic cards in the computers when all the monitors model connected to the computer.

  Graphics

                                 Monitor 1
                                                 Name     Generic PnP Monitor on Intel HD Graphics P630
                                                 Current Resolution             1920x1080 pixels
                                                 Work Resolution 1920x1048 pixels
                                                 State       Enabled
                                                 Multiple displays Extended, Primary, Enabled
                                                 Monitor Width     1920
                                                 Monitor Height    1080
                                                 Monitor BPP         32 bits per pixel
                                                 Monitor Frequency            60 Hz
                                                 Device   \\.\DISPLAY1\Monitor0
                                 Monitor 2
                                                 Name     VGA TO HDMI on NVIDIA Quadro P4000
                                                 Current Resolution             1080x1920 pixels
                                                 Work Resolution 1080x1890 pixels
                                                 State       Enabled
                                                 Multiple displays Extended, Secondary, Enabled
                                                 Monitor Width     1080
                                                 Monitor Height    1920
                                                 Monitor BPP         32 bits per pixel
                                                 Monitor Frequency            60 Hz
                                                 Device   \\.\DISPLAY4\Monitor0
                                 Monitor 3
                                                 Name     DELL P2314H on NVIDIA Quadro P4000
                                                 Current Resolution             1920x1080 pixels
                                                 Work Resolution 1920x1050 pixels
                                                 State       Enabled
                                                 Multiple displays Extended, Secondary, Enabled
                                                 Monitor Width     1920
                                                 Monitor Height    1080
                                                 Monitor BPP         32 bits per pixel
                                                 Monitor Frequency            60 Hz
                                                 Device   \\.\DISPLAY5\Monitor0
                                 Monitor 4
                                                 Name     DELL P2314H on NVIDIA Quadro P4000
                                                 Current Resolution             1920x1080 pixels
                                                 Work Resolution 1920x1050 pixels
                                                 State       Enabled
                                                 Multiple displays Extended, Secondary, Enabled
                                                 Monitor Width     1920
                                                 Monitor Height    1080
                                                 Monitor BPP         32 bits per pixel
                                                 Monitor Frequency            60 Hz
                                                 Device   \\.\DISPLAY6\Monitor0
                                 Intel HD Graphics P630
                                                 Manufacturer      Intel
                                                 Model    HD Graphics P630
                                                 Device ID              8086-591D
                                                 Revision 5
                                                 Subvendor            HP (103C)
                                                 Current Performance Level             Level 0
                                                 Driver version      31.0.101.2111
                                                 Count of performance levels : 1
                                                                                Level 1 - "Perf Level 0"
                                 NVIDIA Quadro P4000
                                                 Manufacturer      NVIDIA
                                                 Model    Quadro P4000
                                                 Device ID              10DE-1BB7
                                                 Revision A2
                                                 Subvendor            HP (103C)
                                                 Current Performance Level             Level 0
                                                 Bus Interface        PCI Express x16
                                                 Temperature        39 °C
                                                 Driver version      30.0.14.7381
                                                 BIOS Version        86.04.6c.00.65
                                                 Memory 4095 MB
                                                                 Count of performance levels : 1
                                                                                Level 1 - "Perf Level 0"

  
  Cordially,
  Robert Gaudreau

   

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• 

  Administrator

  Administrator

  Selore official account

  Selore Global Staff member

  10/11/22, 3:21 AM

  Hi Robert,

  Thank you for posting! Sorry for the inconvenience caused to you due to the docking station.

  The first question is about the limitation of the number of devices that can be connected. It's an anomaly with a load-carrying problem. Our products are pre-charged with approximately 15W of power during use, so please ensure that your power adapter is over 87W. It will be a problem if your computer's power adapter is only 65W. If the first three drives are running at the same time, it is possible that the fourth USB device will not be recognized (note that they are running at the same time), and the power consumption will be too high for the pre-deducted power.

  The second question is about the monitor resolution. Please try this way.

  • Enter the display interface. (Settings---System---Display)

  

  • Now you need to set the interface, press the Win+P key and select the extended mode.

  

  • Select the display window that needs to be adjusted with the mouse, and then select the resolution in the display resolution bar.

  

  • If the above operation cannot select a suitable resolution, go to the bottom of the page, Advanced Display Settings.

  

  • First, determine the model of the external display that needs to be adjusted, then click to enter Display Adapter Properties→List All Modes→Select Adjust Resolution→Set the resolution you need, and then click OK.

  

  

   

  Apologies for the product issue, and thank you for giving us the chance to help!

  If you have any questions, please no hesitate to contact us!

  Selore&S-Global Customer Service

  Judy

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• RG

  Robert Gaudreau

  10/11/22, 4:35 PM

  Hi Judy,

  I have done exactly what you are showing me to do from the above. I had to go all the way to the end. As I said the third, monitor display resolution cannot go more than 800 × 600. I have captured the last step you are showing me with. You will find the possible resolution of the monitor that I know can go up to 1920 × 1080 here cannot get higher than 800 × 600. For the power supply of the Selore model, it did not come with a power supply. It’s directly connected to the computer USB C port that’s all. The power supply of the computer charger is 200 watts. I think since the Selore do not come with a power supply it is not enough to send all the driver capabilities from the Nvidia.
  

  Thank you,
  Robert Gaudreau

  

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• 

  Administrator

  Administrator

  Selore official account

  Selore Global Staff member

  10/12/22, 7:33 AM

  Hi Robert,

  Thanks for your reply.

  I saw that you reached out via a direct email, so we will follow up with you via that thread.

  Have a nice day!

  Selore&S-Global Customer Service

  Judy

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• RG

  Robert Gaudreau

  10/13/22, 8:35 PM

  Hi Judy,

  Is there any update on the resolution issue?

  Thank you,

  Robert

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• RG

  Robert Gaudreau

  10/18/22, 7:13 PM

  This is an email received by Arin

  Hi Robert,

   

  Thanks for your purchase and taking time to contact us.

  
  Could I know whether you have a charger connected to the PD port of our products and how much power is the charger? If you are connected to a monitor 800X600 low resolution situation, then you can in the display of advanced settings to readjust it. If it is connected to multiple monitors 800X600 low resolution situation, you can follow the operation document to adjust the resolution. I put the resolution adjustment steps in the attchment, please check it carefully.

   

  If you have any questions, please feel free to contact us.

  Thanks for your understanding and support.

  Best regards,

  Arin 
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• RG

  Robert Gaudreau

  10/18/22, 7:14 PM

  This is my answer to Arin email

  Hi Arin,

  I have checked physically on the computer if the monitors were getting the desired display resolution without any docking station, we can put three monitors directly on the port of the computer, one on the USB-C to an HDMI adaptor, one on the HDMI port and one on the VGA port, all of them get the maximum display resolution of 1920x1080. According to the specification from HP on the zBook, the resolution is depending on the monitor capability not on the video driver. 

  Before when I was using the HP Thunderbolt 3 docking station, four monitors were connected, with two display port connectors, one VGA Port  and one USBC Port to an HDMI adaptor, all monitors were getting the maximum display resolution of 1920x1080. It is not true the laptop card adaptors have this resolution limitation since I have experienced it physically that it is working. 

  The computer has two video cards adaptors an Intel P630 for the laptop video monitor and a Nvidia P4000 that can hold up to four monitors that can have a 4k resolution. 

  When I’m connecting your docking station, the third monitor that I know can hold up 1920x1080 easily gives me the 800x600. So it means that your docking station can hold only two out of three monitors the resolution of 1920x1080. I believe since the Selore docking station is powered through the USBC port it does not have the power to get the display resolution, I know for a fact that when I’m putting an external forth disk drive the devices get disconnected every second. So I had to remove that extra drive from the docking station.

  Here's the Displays specification from HP 

  Internal	43.94 cm (17.3 in) diagonal FHD UWVA IPS anti-glare LED backlit (1920 x 1080) 43.94 cm (17.3 in) diagonal LED-backlit HD+ SVA anti-glare (1600 x 900) 43.94 cm (17.3 in) diagonal UHD DreamColor UWVA IPS anti-glare backlit (3840 x 2160) (available in 1H16) 43.94 cm (17.3 in) diagonal Touch LED-backlit FHD UWVA IPS (1920 x 1080) note: Resolutions are dependent upon monitor capability and resolution and color depth settings.
  External	Up to 30-bit per pixel (2^30) Deep Color (total of 1,073,741,824 color variations)
  Multi-display support	Without ZBook Dock with Thunderbolt 3 HP ZBook 17 with hybrid graphics supports up to a maximum of four independent displays: Internal panel plus three external displays connected to the VGA and two of the following ports: HDMI 1.4 and Thunderbolt 3 HP ZBook 17 configuration with Intel integrated graphics supports up to a maximum of three independent displays: VGA, and two of the following ports: HDMI, Thunderbolt 3 With ZBook Dock with Thunderbolt 3 HP ZBook 17 with hybrid graphics supports up to a maximum of six independent displays: Internal panel, one external display connected to the system’s VGA port and four external displays connected to the ZBook dock’s Thunderbolt 3, VGA, and two DisplayPort ports HP ZBook 17 with Intel integrated graphics supports up to a maximum of three independent displays: Any three display combination of the system panel, system ports and ZBook Dock ports Without ZBook Dock with Thunderbolt 3 (using DP 1.2 MST) Allows daisy chaining of DP 1.2 monitors that are Thunderbolt 3 enabled (requires built in support of DP 1.2 MST in monitor), or the use of DP 1.2 hubs (Thunderbolt 3 enabled) with MST to achieve six active displays without a docking station on configurations with hybrid graphics enabled. note: HP ZBook Dock with Thunderbolt 3 sold separately.

  Cordially,
  Robert

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• 

  Administrator

  Administrator

  Selore official account

  Selore Global Staff member

  10/19/22, 3:16 AM

  @Robert Gaudreau

  Hi Robert,

  Thank you for providing such detailed information. The HP Zbook17 G4 Mobile Workstation is a DisplayPort™ 1.2 protocol, and generally speaking, it can only support two external monitors.

  As the information inside the ZBook 17 G4 spec: NOTE: NVIDIA® Quadro® mobile professional graphics support up to four independent displays when using an HP ZBook Dock with Thunderbolt™ 3 (sold separately) or DP 1.2 hubs with MST. AMD FirePro™ professional graphics support up to six independent displays when using an HP ZBook Dock with Thunderbolt™ 3 (sold separately) or DP 1.2 hubs with MST.(https://cdn.cnetcontent.com/9a/32/9a32e4ca-13c1-40c7-b3d5-2433c4849f53.pdf)

  You could connect four displays because using the HP Thunderbolt 3 docking station before.

  But, the SEUC3908 you purchased does not support laptops with DP1.2 connected to 4 monitors, so the resolution would still be affected even if you could connect a third display using our product. This is why the third monitor cannot be displayed at 1920x1080 resolution.

  Putting the fourth disk drive the devices get disconnected every second, as we have explained before, a 100 W power adapter work with 4 dick drive at the same time, so the power consumption is not enough, we recommend only putting 2 disk drive at one time.

  Sorry for replying late, and thank you very much for taking the time to connect us.

  Selore&S-Global Customer Service

  Judy

   

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• RG

  Robert Gaudreau

  10/19/22, 5:59 PM

  Hi Judy,

  Thank you for answering my question. Just letting you know, even if I connect only three monitors to the SEUC3908 the third monitor will always display at 800 × 600. From what I understand the SEUC3908 does not support the DP1.2 connected to four monitors consequently the resolution will be affected, this is why the third monitor connected on the SEUC3908 will not be able to display the 1920 × 1080 resolution. 

  Do you have a model that is supporting three or four monitors with full resolution.

  Thank you,
  Robert

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• RG

  Robert Gaudreau

  10/19/22, 6:18 PM

  Hi Judy,

   

  Thank you for the link to the document about the zBook 17 G4, I have checked the display specification. From the documentation and above information, with a docking station like the old HP Thunderbolt 3 docking station that I had for 6 years, we can connect up to six external monitors. Four on the docking station and two on the computer. 

   

  Thank you,

  Robert

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