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  4. Docking Station constantly restarts.

Docking Station constantly restarts.

  • MC

    I recently got a model SEDK1407 docking station. I've hooked everything up correctly and confirmed there are no issues with my computer, monitors, or cables. Every couple of minutes I lose all connection to the docking station. My monitors loose signal, my mouse and keyboard disconnect, and I see that the ethernet port light turns off. It's almost as if the docking station is rebooting itself every few minutes.

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  • Selore Global

    Hi@Michael Cooper 
    The first possibility is that the power supply adapter is abnormal, resulting in abnormal docking power supply and phased disconnection;
    The second possibility is that your computer port is abnormal, and all connections are disconnected when there is shaking;
    The third possibility, wiring or connection is abnormal;

    Therefore, in order to facilitate the analysis, please provide a complete video to see the specific connection and problem performance;
    Also provide computer brand model and other information.

    Selore

         

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  • MC

    Computer is an HP ZBook 15 G6.

    I hope this video link works. Sorry about the background audio. The problem is unpredictable in timing so I had a video playing in the background.
    ComputerDockIssue.mp4

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  • Selore Global

    Hi @Michael Cooper ,  there are two operations here. Please try them.

    ① Confirm whether to use our configured cable, if not, please use our configured cable;

    ② Click the link to download to the computer and upgrade the graphics card driver. 

    https://drive.google.com/file/d/1vKeiqVHvyd9GN8KHjccsT5DinP4LfaHn/view?usp=sharing

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  • MC

    Yes, I am using the cable provided with the dock.

    This is a company computer, so I can't just download a different driver, but I did just check and all drivers are up to date.

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  • Selore Global

    Hi @Michael Cooper , the driver I posted above is a program made by our technical colleagues for this, which is different from other drivers

    If you've followed the steps above and still haven't solved the problem, please let me know.   

     
     
     
     
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  • MC

    Which of the attached files am I supposed to run to update the graphics driver? 

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  • Selore Global

    Click Download and there will be an installation tutorial.  
    https://drive.google.com/file/d/1vKeiqVHvyd9GN8KHjccsT5DinP4LfaHn/view?usp=sharing

     
     
     
     
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  • MC

    This is a work computer and I cannot just run random programs on it. Are there any other solutions?

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  • Selore Global

    @Michael Cooper 
    Unfortunately, there is no other solution for the time being. If there are other solutions later, I will tell you.


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