Hello i just bought the selore usb c docking station today and i have it connected to my macbook air. All ports seem to work except the two hdmi ports. Please help. I need to setup an external monitor immediately
@Saad ullah Hi,
Please tell the following information:
1: Purchased product model
2: SN of the product (usually on the back of the product)
3: Device model
4: Attach the appropriate photo or video of the linked device (to prevent connection errors)
Selore
Hello! So when i used the cable provided in the box as the one to connect my mac to the docking station, it worked alright. Now the cable provided is very small and i need a larger one, can you tell me the specifications of the cable provided in the box please?
@Saad ullah
OK,
We need your order number so we can help you check it
Selore
Hi @Saad ullah，
Because the image involves your address, we have hidden the order number for you.
The following is the feedback from our technical staff:
① First of all, we recommend not changing the cable, because other cables will affect the use of our products due to length specifications and quality;
② Secondly, if you insist on buying other cables, we recommend that the cable length should not exceed 2 meters, and you need to support the three functions of PD3.0, data, and video output with USB4 or Thunderbolt 4 dual USB-C head cable.
MOKiN
