Dual 2K HDMI Monitor Screen Flicker with SEDK1001 with Microsoft Surface Pro 7+

• Flickering

• NS

  Noel Saliba

  4/4/24, 6:21 AM

  Hello,

  Please assist. The topic title says it all. Monitors are recognised but screen flickering persists for both monitors at all resolutions and refresh rates. All display and USB drivers are up to date.

  Kind Regards,

   

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• 

  Administrator

  Administrator

  Selore official account

  Selore Global Staff member

  4/5/24, 1:21 PM

  Hello, in order to solve your problem more clearly, please provide the SN number of this product.

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  Administrator

  Administrator

  Selore official account

  Selore Global Staff member

  4/5/24, 1:23 PM

  Usually the S N number is on the back of the product

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• NS

  Noel Saliba

  4/8/24, 11:44 PM

  The S N Number is 2337

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  Administrator

  Administrator

  Selore official account

  Selore Global Staff member

  4/9/24, 2:28 AM

  @Noel Saliba Hi，

  Received, please proceed to the next step:

  Please click the link below and install the zip package tutorial to install.

  https://drive.google.com/file/d/1XOs_pY91D4MTbXokEM48RquQPIzXlcq6/view?usp=sharing

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• NS

  Noel Saliba

  4/12/24, 1:56 AM

  Hi, I installed the update and it still did not work. 

  

  Please let me know what I can try next.

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  Administrator

  Administrator

  Selore official account

  Selore Global Staff member

  4/12/24, 4:05 AM

  @Noel Saliba Hi

  Please download the link and try the Bin file as before.(As screenshot)

  Finally, please let me know the result.

   

  
  https://drive.google.com/file/d/1d8rv9rLzKfopywLHJYdYA-4fY5Ha0R54/view?usp=sharing

   

  

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• NS

  Noel Saliba

  4/12/24, 5:05 AM

  When I try to load the bin file I get this message

  

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• 

  Administrator

  Administrator

  Selore official account

  Selore Global Staff member

  4/12/24, 5:35 AM

  Hi @Noel Saliba,

  Please attach the screenshot of the forum and the order number and send it to the email, support@seloreglobal.com, and we will have other colleagues to contact you. 

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