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  4. Docking Station SEUC0304 - Device Descriptor Request Failed after prolonged standby

Docking Station SEUC0304 - Device Descriptor Request Failed after prolonged standby

  • ML

    I've an issue with my USB HUB (re: SEUC0304-FR). When my computer goes out from long sleep, the usb hub is no more working. Device manager shows unknown USB device (Device Descriptor Request Failed) instead of Generic USB HUB. After Unplugging / plugging the hub, the device works again. Is there a driver update available ?

    Having a look at the driver section, I see that there is new firmware for my device.

    There are two bin files version 3.01 and 3.02 (test)

    Current firmware on my device is version is 02.03

     

     

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  • Selore Global

    @Michel Leclerc
    Hi,In order to further resolve your issue, please provide the following:
    Provide product SN number
    Your computer equipment model
    Please attach screenshots of the failure and firmware screenshots .

    Best regards
    SELORE Support

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  • ML

    Hi,

    Thanks for your help.

    How can I get serial number ?

     

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  • Selore Global

    @Michel Leclerc 

    I have helped your feedback up, and our team will contact you. 
    Best regards
    SELORE Support

     

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