Docking Station SEUC0304 - Device Descriptor Request Failed after prolonged standby

• docking station
• USB Device Not Recognized
• driver

• ML

  Michel Leclerc

  3/11/24, 1:31 PM

  I've an issue with my USB HUB (re: SEUC0304-FR). When my computer goes out from long sleep, the usb hub is no more working. Device manager shows unknown USB device (Device Descriptor Request Failed) instead of Generic USB HUB. After Unplugging / plugging the hub, the device works again. Is there a driver update available ?

  Having a look at the driver section, I see that there is new firmware for my device.

  There are two bin files version 3.01 and 3.02 (test)

  Current firmware on my device is version is 02.03

   

   

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• 

  Administrator

  Administrator

  Selore official account

  Selore Global Staff member

  3/12/24, 1:44 AM

  @Michel Leclerc
  Hi,In order to further resolve your issue, please provide the following:
  Provide product SN number
  Your computer equipment model
  Please attach screenshots of the failure and firmware screenshots .

  Best regards
  SELORE Support

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• ML

  Michel Leclerc

  3/12/24, 7:51 AM

  Hi,

  Thanks for your help.

  How can I get serial number ?

  

   

  

  

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• 

  Administrator

  Administrator

  Selore official account

  Selore Global Staff member

  3/12/24, 9:26 AM

  @Michel Leclerc 

  I have helped your feedback up, and our team will contact you. 
  Best regards
  SELORE Support

   

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