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SEUC0228 - Monitor Screen freeze

  • AD

    Hello!

    I have a Selore Model SEUC0228, Serial Number 2312. I use it to connect 2 monitors via HDMI cables.

    Every so often, as much as 10-15 times in 8 hours work day, the device stops working. The two monitor screens freeze. The keyboard, also connected via the docker, still works.

    I have to then unplug and replug the USB connection to my macbook, and it starts working. Repeating it so many times a day is harming my productivity and is frustrating.

    Please suggest a resolution.

    Thanks

    0 likes
  • Selore Global

    Hi @Aj Daga 

    Sorry for the inconvenience.

    Regarding your problem, the solution given by the technical department is to uninstall your previous driver software, then re-download and install the driver. The URL for installing the new driver is: https://www.siliconmotion.com/download/3Xf/a/index.html

    If you don't know how to operate, you can contact our after-sales support email (support@seloreglobal.com)

    Looking forward to your reply
    Best regards
    SELORE Support

  • AD

    @Selore Global Thanks you for your quick response. I have uninstalled-reinstalled the new version. Will come back here if the issue persists.

    0 likes
  • Selore Global

    @Aj Daga Of course, I will always be here.
    There is another way, you can also contact after-sales support, email: support@seloreglobal.com

  • AD

    Uninstall and re-install of the new version solved the problem. Many thanks.

  • Selore Global

    @Aj Daga 💯

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