Bluetooth Speaker Issues

• DO

  Devin O'Brien

  12/12/23, 6:49 PM

  Ever since plugging in the docking station (purchased from Amazon), my Harmon Kardon Bluetooth speaker now does not seem to be able to maintain a stable connection with my laptop. The Bluetooth speaker continuously disconnects and reconnects, which it has never done before, and when selected as the default audio device, consistently skips. I have set the Bluetooth speaker as default and disallowed all other audio devices to ensure they do not interfere, as well as updating all of the audio and system drivers, but the issue persists. Does anyone else have this problem? I am not sure if it is specific to my singular purchased docking station, or if it is a model-wide issue..

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• 

  Administrator

  Administrator

  Selore official account

  Selore Global Staff member

  12/14/23, 3:09 AM

  Dear @Devin O'Brien 
  We apologize for the inconvenience.
  The intermittent disconnection of the speakers may require an upgrade program.
  In order to better help you solve this problem, please provide us with the brand model of your computer, as well as the product model and SN. we will send this issue back to our technical team for testing and provide you with a solution.

  Or you can contact our after-sales support email (support@seloreglobal.com)

  Looking forward to your reply
  Best regards
  SELORE Support

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