Hi,
I have been using the 14 in1 docking station (which connects my laptop to a Dell Monitor) for about 2-3 months now and everything has been fine until a couple of days ago. Now after every few minutes the monitor goes blank and comes back on and repeats this for about a minute, then continues to display normally for a few minutes, and then goes into the blank-on mode again, in a cycle.
Note that the monitor is not going off, the connections are secure and my cables and electric plugs are good quality. I looked on your page and the suggestion was to update the drivers, but there are no drivers specific to the 14 in 1 model.
This is driving me nuts and impacting negatively on my productivity and I need a fix asap. Also, the docking station heats up so much, could this be the reason for the faltering? It's a bit too early for the docking station to be acting up, to be honest
Thanks
I have this exact same problem on my Dell laptop using the docking station with iiyama and Hp monitors. Both cycle blank when they feel like it. And there is no generic drivers available to update. Becoming unusable.
Dear @JOHN OKON and @Paul Giles
I apologize for the inconvenience.
Can you test it? Is there a problem with one port or both?
Step 1: Please use the first monitor to connect both HDMI ports in turn and test if both HDMI ports work properly.
Step 2: Do the same test with the second monitor.
Step 3: Swap the HDMI cables between the two monitors and repeat the first two steps.
Meanwhile, in order to better help you solve this problem, you can contact our after-sales support email (support@seloreglobal.com) and provide us with your computer make and model, as well as the product model number and SN. We will send this issue back to our technical team for testing and provide you with a solution.
Looking forward to your reply
Best regards
SLORE Support
