1. Forum
  2. Troubleshooting
  3. HDMI port doesn't work
  4. Model SEDK0701 issue

Model SEDK0701 issue

  • GA

    I recently purchsed this USB-C hub and connected to my Dell Inspiron 16 7610 and connected one monitor through HDMI port. It worked for about a week. Then it started giving problem, once it goes to sleep mode it doesn't work. Monitor will come on for split second and goes black!! I have disconnected the hub and re-connected as suggested in response on Forum but didn't work. Drivers are all up to date. To get it work I have to re-start my laptop then only it will work. Also to power up this hub I have connected it to mains (so when laptop goes to sleep it deosn't lose power etc.) do you think this is fauly hub? My laptop keep making notification sound but can't see/detact any message or any alerts? 

    Sorry about long post, but has anyone encountered similar issue? has anyone got solution? otherwise my money has been wasted as this is not cheap item.

    Gary Alaiya

    0 likes
  • Selore Global

    Dear @Gary Alaiya 
    I apologize for the inconvenience.

    For your issue ,Our technical recommendations that you can try to upgrade the graphics card driver first, if still can not be solved, please contact our after-sales mailbox(support@seloreglobal.com), we can provide you with the upgrade programme.

    Please rest assured that we are here until we help you solve the problem.
    We look forward to hearing from you again!

    Best regards
    selore support

    0 likes
Please login to reply to this topic!

Participants