HDMI and Display port doesn't work my pc with motherboard MSI MPG Z490 GAMING PLUS

• FA

  Francisco Aragon

  7/13/23, 3:33 PM

  I have a fairly new computer and all the ports on my 13 in 1 dockstation work except the monitor ports.
  On the other hand, everything works fine on my laptop.

  Could you help me.
  Thank you.

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• 

  Administrator

  Administrator

  Selore official account

  Selore Global Staff member

  7/17/23, 3:09 AM

  Hi @Francisco Aragon，
  Based on your question, it's possible that your computer may not support the function you are trying to use. In order to support this feature, your computer's USB-C port needs to be able to support video output functionality. Generally, this can be achieved through a full-featured port, or a Thunderbolt 3 or Thunderbolt 4 port.

  To determine whether your computer is compatible, you can check the user manual or specifications for your computer's brand and model.
  
  Best regards,
  Selore Support
  
  

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