Hello!
I have a Selore Model SEUC0228, Serial Number 2312. I use it to connect 2 monitors via HDMI cables.
Every so often, as much as 10-15 times in 8 hours work day, the device stops working. The two monitor screens freeze. The keyboard, also connected via the docker, still works.
I have to then unplug and replug the USB connection to my macbook, and it starts working. Repeating it so many times a day is harming my productivity and is frustrating.
Please suggest a resolution.
Thanks
Hi @Aj Daga
Sorry for the inconvenience.
Regarding your problem, the solution given by the technical department is to uninstall your previous driver software, then re-download and install the driver. The URL for installing the new driver is: https://www.siliconmotion.com/download/3Xf/a/index.html
If you don't know how to operate, you can contact our after-sales support email (support@seloreglobal.com)
Looking forward to your reply
Best regards
SELORE Support
@Selore Global Thanks you for your quick response. I have uninstalled-reinstalled the new version. Will come back here if the issue persists.
@Aj Daga Of course, I will always be here.
There is another way, you can also contact after-sales support, email: support@seloreglobal.com
Uninstall and re-install of the new version solved the problem. Many thanks.
@Aj Daga 💯
